Last updated: 18 June 2026
(a) Welcome to www.polycraftsstudio.com(Website). The Website is operated by Saraiya Design Pty Ltd trading asPolycrafts Studio (ACN 650 684 227) (we, us or our).
(b) Polycrafts Studio is a creative services business. Weproduce high-end cinematic brand and marketing content for brands, productowners and agencies (you or the Client). We offer the followingservices per product (Services):
(i) Cinematic Hero Film - a hero product filmdelivered in 16:9 (1920x1080);
(ii) Ad Creative Package - a set of advertisingdeliverables in 16:9, 9:16, 9:16 (UGC), 1:1 and 4:5, plus 2 x 4K images; and
(iii) MonthlyCreative Partner - a monthly subscription delivering, per product eachmonth, content in 16:9, 9:16, 9:16 (UGC), 1:1 and 4:5, plus 2 x 4K images.
(c) Clients engage us directly. We do not operate useraccounts, logins or a self-serve portal. Please read these terms and conditions(Terms) carefully. By using, browsing or reading the Website, or byengaging our Services, you signify that you have read, understood and agree tobe bound by the Terms. If you do not agree with the Terms, you must cease useof the Website and our Services immediately.
(d) We reserve the right to review and change any of theTerms by updating this page at our sole discretion. When we update the Terms,we will use reasonable endeavours to provide you with notice. Any changes takeeffect from the date of publication. The Terms that apply to your project arethose in force when you engage us for that project. We recommend you keep acopy of the Terms for your records.
You accept the Terms by engagingour Services and/or by making any payment (or part payment) for the Services.You may also accept the Terms by clicking to accept or agree where that optionis made available to you.
(e) To engage us, you contact us directly and provide abrief describing what you want, together with the brand and product materialswe need to produce your content. Depending on the Service and your project,this may include:
(iv) yourcontact and business details (name, email, phone, business or brand name);
(v) 3D model files (where you have them), product images,labels and logos;
(vi) brandcolours, brand guidelines and any other brand-related information; and
(vii) productdescriptions, specifications and reference material.
(f) You warrant that all information and materials youprovide to us are accurate, correct and up to date, and that you will keep themup to date during your project.
(g) You may not engage our Services or accept the Terms ifyou are not of legal age to form a binding contract with us, or if you arebarred from receiving the Services under the laws of Australia or any otherapplicable country.
In engaging our Services, youagree that:
(h) you will use the Website and Services only for lawfulpurposes and in accordance with these Terms, and will not engage in anyactivity that interferes with or disrupts the Website or Services;
(i) you will not upload, request or distribute anythingillegal, harmful, defamatory or that breaches any rights or laws;
(j) you own or have written permission to use all assetsyou provide to us (including product images, labels, logos and 3D files), andyou warrant they are accurate, non-infringing and free of viruses or harmfulcode;
(k) you grant us the rights we need to use your materialsto produce and deliver your content, and (unless you opt out before approvingthe initial concept) to showcase the finished work in our portfolio andmarketing, as set out in clause 9;
(l) if your materials contain personal information, you areresponsible for having all necessary notices and consents to share that datawith us;
(m) youwill supply assets in our accepted formats and quality thresholds, andcooperate with any reasonable re-supply requests needed to meet productionrequirements;
(n) you will respond to our questions, asset requests andapproval points promptly so that production can proceed;
(o) you will review the initial concept and eachdeliverable, and provide clear, specific revision requests; you acknowledgethat each Service includes up to 5 revisions per product and that furtherrevisions are charged at USD $500 each, as set out in clause 6;
(p) you will pay all fees when due and authorise applicabletaxes and charges, and you will not initiate a chargeback without firstnotifying us and giving us a reasonable opportunity to resolve the issue;
(q) you will not attempt to access systems you are notauthorised to access, bypass security, scrape, or interfere with our systems;
(r) you will not extract, copy, reverse engineer or reuseour templates, scenes, node graphs, project files or pipeline tools;
(s) you will not use our deliverables to train, fine-tuneor improve any AI model unless we agree in writing;
(t) you will keep your own backups of materials anddeliverables; we retain project files only for the period stated in clause 8;
(u) you confirm that any statements you make to us (aboutrights, approvals, specifications and compliance) are true and complete; and
(v) you agree to indemnify us for losses arising from yourmaterials, instructions or misuse of the Services (for example, intellectualproperty infringement, unlawful content, or data supplied without requiredconsents), as set out in clause 14.
(w) Feesfor each Service are agreed with you before work begins and are payable in USD.Where you are an Australian customer, GST applies and is shown on your invoice.
(x) Payments are processed by Stripe. We send you a Stripepayment link, and by paying you agree to Stripe’s terms and policies. We do notcollect or store your full card details; these are handled securely by Stripe.
(y) Cinematic Hero Film and Ad Creative Package: payment isrequired in full upfront before work begins. If you are unable to pay in full,we may agree in writing to a two-instalment arrangement: 50% before work beginsand the remaining 50% on delivery. We are not obliged to release finaldeliverables until payment is received in full.
(z) Monthly Creative Partner: this Service is a recurringmonthly subscription billed through Stripe. The subscription is month-to-monthwith no fixed term. It renews automatically each month until cancelled.
(aa) You may cancel the Monthly Creative Partnersubscription at any time. Cancellation stops the next renewal and takes effectat the end of the current paid month. We do not provide refunds for the currentmonth already charged, and you retain the deliverables produced for that month.
(bb) Deposits and instalments are non-refundable once wehave commenced work, except as required by the Australian Consumer Law or asset out in clause 7.
(cc) Initial concept. Before substantive production,we provide an initial concept for your product, including indicative music andvoiceover, for your review and approval. This is your opportunity to assesswhether the direction is right for you.
(dd) Revisions. Each Service includes up to 5revisions per product. You must set out each revision request clearly andspecifically. Once the included 5 revisions are used, further revisions arecharged at USD $500 per revision request.
(ee) Delivery timeframe. We aim to deliver eachproduct within 12 to 15 business days from the date we have received allrequired assets, information and payment (or deposit), and you have approvedthe initial concept. Timeframes are estimates and may be affected by the scopeof revisions or delays in your providing materials, feedback or approvals.
(ff) Approval and deemed approval. After we deliveryour content, you have 30 days to review it and either approve it or submit arevision request. If we do not hear from you within 30 days of delivery, thecontent is deemed approved and the project is treated as complete.
(gg) Output specifications. Final video deliverablesare provided in H.264 format in the aspect ratios applicable to your chosenService: 16:9 (1920x1080) for the Cinematic Hero Film; and 16:9, 9:16, 9:16(UGC), 1:1, 4:5 and 2 x 4K images for the Ad Creative Package and Monthly CreativePartner.
(hh) Audio. Deliverables may include indicative orgeneric audio. You are responsible for obtaining any licence you require formusic or sound effects if you replace or use the audio beyond the suppliedform. We are not responsible for licensing audio you source or substituteyourself.
(ii) Content we may decline. We may review and assessall materials you provide, and may decline to produce any content that depictsillegal products or activities, contains offensive, defamatory, discriminatoryor harmful content, infringes third-party rights, is technically impossible toproduce, or breaches these Terms or any law. We will use reasonable endeavoursto notify you. No refund is provided for content we decline on these grounds,except as required by the Australian Consumer Law.
(jj) Because work begins as soon as your payment (ordeposit) is received, fees are non-refundable except as set out in this clauseor as required by the Australian Consumer Law.
(kk) Before substantive production, we provide an initialconcept (including indicative music and voiceover) for your approval. This isyour opportunity to assess fit. If you are genuinely not satisfied with theinitial concept, you may request a refund at that stage by giving us writtenreasons. Once you approve the initial concept, the fee is non-refundable andthe project proceeds on a revisions basis only.
(ll) Deposits are non-refundable once we have commencedwork. Change of mind, a change in your business circumstances, or no longerrequiring the deliverables are not grounds for a refund.
(mm) Nothing in this clause limits your rights under theAustralian Consumer Law. If our Services fail to meet a consumer guarantee, youmay be entitled to a remedy: for a major failure, a refund or re-supply of theServices; for a minor failure, we will remedy it at our election by re-supplyor correction within a reasonable time.
(nn) To request a remedy, contact us at info@polycraftsstudio.com with adetailed explanation of the issue, any supporting information, and your projectreference. We will assess your request promptly and act in accordance with ourobligations under the Australian Consumer Law.
(oo) We take your privacy seriously. Any informationprovided through your use of the Website or Services is handled in accordancewith our Privacy Policy, available on the Website.
(pp) We retain project files and deliverables for a limitedperiod for record-keeping and re-supply purposes. You are responsible forkeeping your own backups of your materials and final deliverables.
(qq) The Website and our related products are protected bycopyright under the laws of Australia and international treaties. Unlessotherwise indicated, all rights in the Website and its compilation (includingtext, graphics, logos, button icons, video images, audio clips, code, scripts,design elements and interactive features) are owned or controlled by us or ourcontributors and are reserved.
(rr) Ourproduction tools - including our templates, scenes, node graphs, project files,rigs and pipeline tools - remain our property at all times. Nothing in theseTerms transfers any rights in those tools to you.
(ss) Your materials. You retain ownership of thebrand and product materials you provide to us. You grant us a non-exclusive,worldwide, royalty-free licence to use, reproduce and adapt those materialsonly as needed to produce and deliver your content, and (unless you opt outbefore approving the initial concept) to showcase the finished work in ourportfolio and marketing.
(tt) Final deliverables. On full payment of theapplicable fees, you own the final deliverables we produce for you, and may usethem for your business marketing and internal purposes. This does not transferownership of any third-party material, stock, music or our underlying productiontools, which remain subject to their own rights and licences.
(uu) Portfolio use. Unless you opt out in writingbefore approving the initial concept, you grant us a non-exclusive,royalty-free, worldwide licence to display the finished work, and to identifyyou as a client, in our portfolio, showreel, website and marketing.
(vv) You warrant that your materials do not infringe theintellectual property, privacy, publicity or other rights of any third party,and you agree to indemnify us against any claims arising from suchinfringement.
(ww) Nothing in the Terms limits or excludes any guarantees,warranties, representations or conditions implied or imposed by law, includingthe Australian Consumer Law, which by law may not be limited or excluded.
(xx) Subject to this clause, and to the extent permitted bylaw: all terms, guarantees, warranties, representations or conditions notexpressly stated in the Terms are excluded; and we will not be liable for anyspecial, indirect or consequential loss or damage (unless reasonablyforeseeable from our failure to meet an applicable consumer guarantee), loss ofprofit or opportunity, or damage to goodwill arising out of or in connectionwith the Services or these Terms, whether in contract, tort (including negligence),in equity, under statute or otherwise.
(yy) To the extent the Website provides access to any onlinematerials, those materials and any links are provided “as is” and “asavailable” without warranty of any kind, and we are not liable for loss ordamage arising from failure of performance, error, omission, interruption,defect, delay, computer virus, loss of data, communication failure, orunauthorised access to records, except to the extent required by law.
(zz) Our total liability arising out of or in connectionwith the Services or these Terms, however arising, including under contract,tort (including negligence), in equity, under statute or otherwise, will notexceed the fees paid by you for the Service to which the liability relates, orthe re-supply of that Service, at our election. Nothing in this clause limitsyour rights under the Australian Consumer Law.
(aaa) You expressly understand and agree that we, and ouraffiliates, employees, agents, contributors and licensors, will not be liableto you for any indirect, incidental, special, consequential or exemplarydamages, including loss of profit, loss of goodwill or business reputation, orany other intangible loss, however caused.
(bbb) You may cancel the Monthly Creative Partnersubscription at any time as set out in clause 5. For one-off Services, you maydiscontinue a project by notifying us, subject to the payment and refundprovisions in clauses 5 and 7.
(ccc) We may suspend or terminate your access to the Servicesimmediately if you breach (or intend to breach) any provision of the Terms, ifwe are required to do so by law, or if providing the Services to you is, in ouropinion, no longer commercially viable.
(ddd) Provisions of these Terms intended to survivetermination (including intellectual property rights, confidentiality,disclaimers, liability limitations, indemnities, dispute resolution andgoverning law) continue to apply after the Terms end.
You agree to indemnify us, andour affiliates, employees, agents, contributors, third-party content providersand licensors, from and against:
(eee) all actions, suits, claims, demands, liabilities,costs, expenses, loss and damage (including legal fees on a full indemnitybasis) incurred, suffered or arising out of or in connection with the materialsand instructions you provide;
(fff) anydirect or indirect consequences of you accessing, using or transacting on theWebsite, or attempts to do so; and
(ggg) any breach of the Terms by you.
(hhh) Compulsory. If a dispute arises out of orrelates to the Terms, neither party may commence any tribunal or courtproceedings in relation to the dispute unless the following clauses have beencomplied with (except where urgent interlocutory relief is sought).
(iii) Notice.A party claiming a dispute has arisen must give written notice to the otherparty detailing the nature of the dispute, the desired outcome and the actionrequired to settle it.
(jjj) Resolution.On receipt of that notice, the parties must within 28 days endeavour ingood faith to resolve the dispute by negotiation. If the dispute is notresolved within 28 days, the parties must either agree on a mediator or requestthat one be appointed by the Resolution Institute. The parties are equallyliable for the mediator’s fees and venue costs and each pay their own costs.The mediation will be held in Sydney, Australia.
(kkk) Confidentiality. All communications concerningthe negotiations are confidential and, to the extent possible, treated as“without prejudice” for the purposes of applicable laws of evidence.
(lll) Terminationof mediation. If 2 months have elapsed after the start of mediation and thedispute is not resolved, either party may ask the mediator to terminate themediation, and the mediator must do so.
Our Services are intended to beused by residents of Australia. In the event of any dispute arising out of orin relation to the Website or Services, you agree that the exclusive venue forresolving any dispute shall be the courts of New South Wales, Australia.
The Terms are governed by thelaws of New South Wales, Australia. Any dispute, controversy, proceeding orclaim arising out of or relating to the Terms shall be governed, interpretedand construed under the laws of New South Wales, Australia, without referenceto conflict of law principles. The Terms are binding to the benefit of theparties and their successors and assigns.
If any part of these Terms isfound to be void or unenforceable by a court of competent jurisdiction, thatpart shall be severed and the rest of the Terms shall remain in force.
For any questions about theseTerms, contact us at info@polycraftsstudio.com.
Saraiya Design Pty Ltd trading as Polycrafts Studio(ACN 650 684 227)
29 Alfred St, St Peters, NSW,2044, Australia